7 Practices For Monitoring Your IT Operations
Shaw Parker

The most common mistake many business owners commit today is only calling their IT support when necessary. Communicating with your IT support should not be on an on-call basis. To have a stress-free and seamless operation, you must regularly communicate with your IT support team.

Monitoring your IT operations is crucial and will ensure business continuity even in the most severe challenge, such as cyber-attacks. There are many IT outsourcing in Toronto and other areas near you that can offer excellent services. You only need to do your research and pick one with the best offer.

Hence, it is important to ask how important IT monitoring is and what are the best practices to carry it out. This post will explore all these, so read on.

The Importance Of IT Monitoring

The significance of IT monitoring lies in its ability to:

  • Minimize Downtime: Identify the issues before they become a significant headache.
  • Improves Performance: Determine where the bottlenecks are to improve service delivery and speed.
  • Enhance Security: Detects security breaches to strengthen security and protect sensitive data.
  • Meeting Compliance Requirements: Meet compliance requirements to avoid potential penalties and consequences from regulators.
  • Optimize Resource Allocation: Identify areas where resources like workforce may be over or underutilized to improve operational efficiency.
  • IT monitoring is crucial for businesses, as it helps identify and fix potential issues in the system, maintaining smooth operations over time. To make this easier, you can partner with managed IT from experts at XL.net or other providers to have a worry-free business operation.

    Now here are the best practices for monitoring your IT operations:

    1. Define Clear Objectives

    You must identify the key performance indicators (KPIs) important to your business operation to set SMART goals to achieve them. For example, if your objective is the 100% availability of your online services, your servers mustn't be overloaded.

    On the other hand, if your main objective is the speed of service, then you must ensure your website uptime is optimal and that the response time is under two seconds.

    2. Use Monitoring Tools

    Some examples of tools that can help you keep track of your IT operation's health and condition are:

  • Network Monitoring Tools: Track and analyze network traffic and issues and help optimize performance.
  • Server Monitoring Tools: Monitor server performance and track resource usage
  • Application Monitoring Tools: Monitor application performance, track user behavior, and identify issues related to application availability.
  • Security Monitoring Tools: Detect and prevent security threats, such as malware infections, unauthorized access attempts, and data breaches.
  • These tools provide real-time IT system reports, allowing you to address issues proactively, maximizing efficiency, and reducing downtime in your operations.

    3. Monitor Your Infrastructure

    The infrastructure refers to your entire IT environment, which means interconnected issues, like a slow website, may occur. Regularly monitoring your IT infrastructure ensures all components work well together. By examining your entire IT environment, you can effectively solve problems and make informed decisions about upgrades and investments.

    4. Establish Baselines

    A baseline is a set of metrics representing typical behavior for your systems and applications under normal operating conditions. Knowing your baselines lets you quickly detect if anything is awry. Your baseline can include metrics such as CPU usage, memory usage, network traffic, and application response times.

    When you know your baseline, you can set performance thresholds. And if anything goes below the expected metric, it can trigger the system to take appropriate action before it even goes to a level that may be more challenging to manage.

    5. Analyze And Report

    Insights from analytics tools enable you to identify patterns and trends over time, offering valuable information for your organization, stakeholders, and employees. Sharing these findings promotes transparency and fosters confidence in your company's operational capabilities. This will boost overall trust and collaboration within the organization.

    6. Automate Where Possible

    Sometimes, the most challenging problem can happen when you least expect them. And it wouldn't be practical to have someone on the lookout 24/7. But, with automation, you can ensure that your IT infrastructure is monitored even when your team is unavailable. The tools can perform routine tasks such as updating software and data backups. It also reduces the risk of human errors.

    7. Partner with a Trusted Managed Service Provider (MSP)

    An MSP can enhance your IT capabilities and improve your overall operations. A team of experts that will be available whenever you need them can provide guidance and support and will be more cost-efficient than hiring an in-house IT expert.


    To maintain a reliable and efficient technology infrastructure, you must be proactive and one step ahead. With the best practices listed in this post, you can ensure your business will continue operating without glitches and always have happy and satisfied customers.