5 Small Business Operations That Can Be Outsourced
Hazel Pan

Small business owners, as we all know, have to be jacks of few trades. But even if many of us can become fairly proficient at juggling so many activities, there comes a moment when it's best to outsource specific responsibilities to save time and money while focusing on building our businesses.

So what are some?

Begin with the ones that take a long time to complete, are outside of your skillset, or necessitate expert knowledge. Here are some operations that you should consider outsourcing.

Accounting and Bookkeeping Services

Despite popular belief, accounting and bookkeeping don’t have to be done within the company. You must determine whether you have the required abilities and expertise to perform this job.

Also, is your team experienced enough to handle the increased accounting responsibilities? Otherwise, you should seriously consider outsourcing these services.

Generally, most organizations see outsourcing as an extra and unnecessary cost to their operations. But this is not the right perspective. In fact, you can save a decent amount of money if you decide to outsource since there are overseas professionals that cost less than an in-house employee but can do an equally good job.

Moreover, as your company expands, you'll discover that you're spending more time handling your finances and less scaling it.

Outsourcing administrative activities such as bookkeeping and accounting allows you to devote more time, energy, and resources to developing business strategies. It will increase revenue while also allowing you to network and establish relationships with your consumers.

Also, if you need tax advisory help, there are great companies that also offer tax advisory services. SingerLewak is one such company whose experienced experts will be happy to help you with their tax advice.

IT Support

Small companies generally cannot afford an in-house IT specialist, but they are so reliant on technology that they require assistance.

IT encompasses a wide range of services, from web design and hosting to hardware repair and cyber-threat defense. Because these operations necessitate a great deal of specialized knowledge, it's typically more cost-effective to choose this as one of the activities to outsource and begin outsourcing IT responsibilities.

However, you need to keep in mind various considerations when choosing an IT business to have your back. For a start, you have to determine what levels of support you need and whether your selected business can provide that. You should also figure out how fast your business can expect a response in case something goes wrong.

SEO Outsourcing

Whether you're a B2B or B2C business, potential clients can find you by using a search engine (Google, by far, is the most popular). Search engine optimization (SEO) is a marketing strategy that necessitates a great deal of industry knowledge.

Another concern is the frequency with which Google and the other big search engines (Bing and Yahoo) update their algorithms. It would be hard for you to keep up with them, and hiring someone with the necessary knowledge would be prohibitively expensive.

Because social media plays such an important role in SEO results, the company or person you choose should have a strong social media presence as well. You do not want to work with inexperienced individuals. Consequently, when outsourcing SEO, search for someone who has done it before.


Marketing, like sales, is a key field that should be handled by experts. In fact, there's one area where many small business owners struggle, and this is online marketing.

We don't live in a world where you can set it up and forget about it when it comes to your brand. Websites, social media, digital communications, reputation management, content, search engine optimization, and online ads are all complex and constantly changing, requiring near-constant monitoring by a staff of several individuals.

As a result, it would make sense to leave it to the professionals, and you can rest easy knowing that your business is building a solid reputation and growing client connections.

Customer Care

When the management of client-facing communication channels is delegated to a third-party service provider, it is referred to as outsourced customer service.

Customer support is typically outsourced through a call center service, which employs people who are trained to take incoming calls for a company.

Take a look at some benefits you can enjoy if you decide to outsource customer service:

  1. Small business owners and employees frequently wear multiple hats. Responding to client calls and emails takes time away from more productive tasks like sales. Outsourcing customer service can free up your time and that of your workers, allowing everyone to concentrate on more important sales drivers.

  2. When you recruit contract workers, such as call center agents, you don't have to pay them a set salary or provide them with benefits. You also save money by not having to provide equipment to customer care representatives.

  3. Many customers expect to be able to contact the company’s customer care departments outside of business hours. If your customers demand it, your call center workers can be available 24 hours a day, seven days a week.

Final Words

You must streamline operations while maintaining your company's development. So, be smart and cut unnecessary costs by outsourcing various operations.
Now that you know what operations can be outsourced, it’s time to take a look at your operations and see which ones you can outsource.