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5 in 15: Key Trends in Customer Experience Technology

On Demand

Michelle Brusyo
Senior Manager in CX Strategy at Oracle

Michelle Brusyo is a Senior Manager of Customer Experience Strategy at Oracle. As part of the Outbound Product Management team, Michelle focuses on the go-to-market strategy for Oracle’s Customer Experience Sales portfolio of solutions. Before covering the Customer Experience Sales domain, she spent over a decade specializing in customer experience service technologies, with a particular passion for visual engagement technologies, like video chat and screen sharing for customer
service.

Course Description:

In today's Experience Economy, brands need to refocus on what's most important to customers through their journey of learning, buying, and engaging. Join Michelle in this talk as she distills the top five key trends in Customer Experience Technology, based on industry research and lessons learned from her work with thousands of companies around the globe.

Attendees will leave this session with a better understanding of how to:


  • Identify essential technology areas to focus on in 2020

  • Track customer trends driving these technology priorities

  • Implement tactics deployed by companies that are successfully innovating in customer experience