High quality Customer Service Team in the Philippines

Problem:
Hard to find high quality overseas agents
Hard to manage overseas agents
Hard to know if they really working full time for you

Our solution:

Our overseas team managed from the states in N.Y.
They work from our office in the Philippines (not home based)
Reliable and no downtime
Backup internet + backup power
Training and interviews done with best practices
We manage with metrics - Number tickets + number of calls