¬Convoso provides the industry's leading cloud contact center software. Convoso's all-in-one contact center solution boosts average productivity rates by over 400%. Our software does this by leveraging a “software as a service” (SaaS) model that delivers seamless customizations and powerful call automation.
Convoso’s contact center software is built to streamline your businesses contact center operations by housing the most valuable inbound and outbound applications in ONE easy-to-use platform. All you need is an internet connection and a headset to start using our features that include: ACD, Email, SMS, IVR, CTI, webRTC softphone, reports, recordings, learning management system, disaster recovery and much more.
Our proprietary solution also offers a unique twist on traditional cloud-based contact center software by applying game-like mechanics ("gamification") to the agent experience. By simply incorporating customizable avatars, points, redeemable rewards, and leaderboards; Convoso's Gamification solution helps foster healthy, competitive, and team-like operation that naturally builds motivation for growth amongst your agents.
If your business is looking for the best one-stop-shop to help meet and exceed your entire contact center needs – then you need Convoso!
Key features for an exceptional customer experience:
• 100% browser-based. No deskphone. No hardware.
• Automated lead management
• Automated agent management
• Gamified learning management system (LMS)
• Built-in Lite CRM
• Hosted PBX functionality
• Predictive, preview, power, and progressive outbound dialing modes
• Real-time performance dashboards
• Script builder for guided conversations
• Customized reporting
• Automated push reporting
• Easy API integrations
• and much, much more!
Learn more at: www.Convoso.com or contact us at: 888.456.5454