Chorally is the first platform which allows integration of human agents and BOT within the customer service processes without third-party software. An enterprise platform devoted to customer engagement and based on “Data Driven” model. It allows you to automatically collect and organize customer interactions from each of your communication channels. We integrate machine learning engine and natural language process interfaces to automate your caring processes.
Chorally integrates module to listen, analyze and compare web & social conversations about topics you want to discover/analyze. The semantic engine allows a data visualization dashboard that lets you explore the conversations based on semantic entities such as people, places, companies or concepts.