Call Criteria is a Comprehensive Quality Assurance Company that provides agent performance analysis as well as compliance solutions to industries like education, insurance, healthcare and financial services.

Working with real human analysts, we have analyzed over 25 million minutes of customer engagements to provide accurate insights.

Typical results experienced by Call Criteria clients include month over month reductions in compliance violations at a rate of 7% while improving lead conversion and customer retention at a rate of 12% and 9% respectively.